Last updated: 1 October 2026
Important: Unbound (beunbound.com.au) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Unbound is a lead generation and introduction service: we collect enquiries and pass them to third-party providers, and we are paid for doing so. This policy explains that plainly.
This Privacy Policy explains how Unbound collects, holds, uses, and discloses your personal information. By using our website, completing our calculator or submitting an enquiry, you consent to the collection, use, and disclosure of your personal information as described in this policy.
We may collect the following types of personal information:
We use your personal information to:
We sell leads. When you submit your details, you consent to Unbound passing your enquiry, including your contact details and the answers you gave, to one or more third-party providers in exchange for a fee, so that they can contact you and present offers relevant to your enquiry. The fee may be paid for the introduction itself, whether or not you go on to engage the provider, and may also include a commission if you do.
We may use a lead distribution platform to hold your enquiry and the consent record described in Section 2, allocate it to a provider, and contact you on that provider's behalf, including by SMS.
Categories of recipients:
Consent to be contacted. By submitting your enquiry you consent to Unbound, our lead distribution platform, and the providers we pass your enquiry to contacting you by phone, SMS, and email about your enquiry and the services you asked about. This consent applies even if your number is listed on the Do Not Call Register, and it is your express consent to receive commercial electronic messages from them for the purposes of the Spam Act 2003 (Cth). You can withdraw it at any time (see Section 9). Each provider is responsible for its own contact with you and must honour your opt-out.
Multiple providers. Your enquiry may be passed to more than one provider, and a provider may pass it to a related entity or a broker in its network to handle your enquiry. Once your details have been passed on, each provider handles them under its own privacy policy, and we do not control how it does so.
Advertising platforms. We share limited information, such as a hashed email address or phone number and the fact that you submitted an enquiry, with advertising platforms including Meta, Google, and TikTok so they can measure our advertising and show you relevant ads. These platforms handle that information under their own privacy policies.
We don't sell your details for marketing unrelated to your enquiry. We do not pass your details to list brokers or general advertisers.
We keep a record of the consent you gave: the wording shown to you, its version, the date and time you accepted it, the page you were on, your IP address and device, and the time your phone number was verified. We give that record to the provider your enquiry is passed to, so it can show that it is entitled to contact you. We keep consent records for at least seven years after your enquiry.
Some of our service providers, including our hosting, analytics, messaging, and advertising platforms, store or process information outside Australia, including in the United States. Where we disclose your information overseas we take reasonable steps to ensure it is handled in a way consistent with the Australian Privacy Principles.
Our website uses cookies and similar tracking technologies to improve your experience, remember which version of a page you saw, understand website usage, and measure and deliver advertising. You can control cookies through your browser settings.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. However, no method of transmission over the internet is completely secure. We keep your information for as long as we need it for the purposes above, to meet our legal and contractual obligations, and to deal with any complaint or dispute, after which we delete or de-identify it.
Under the Australian Privacy Principles, you have the right to:
To stop SMS messages, reply STOP to any message. To withdraw your consent to us sharing your details or contacting you, email hello@beunbound.com.au. Withdrawal stops future sharing and contact by us, but it does not unwind details already passed to a provider: you can ask that provider directly to stop, and it must honour your request.
If you have a question or complaint about our handling of your personal information, or want to access, correct, or delete it, email us at hello@beunbound.com.au. We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
We may update this Privacy Policy from time to time. We will post the updated policy on our website with a new "Last updated" date. Your continued use of our website and services after any changes indicates your acceptance of the updated policy.