Privacy Policy

Last updated: January 2025

Important: beunbound is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. About This Policy

This Privacy Policy explains how beunbound collects, holds, uses, and discloses your personal information. By using our website or services, you consent to the collection, use, and disclosure of your personal information as described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Identity Information: Name, email address, phone number, residential address
• Financial Information: Home value, mortgage balance, income, employment status, superannuation balance, and other financial details provided through our mortgage calculator
• Technical Information: IP address, browser type, device information, pages visited, and usage data
• Communication Records: Records of phone calls, emails, and other correspondence

3. How We Use Your Information

We use your personal information to:

• Provide assessment results and contact you about your enquiry
• Pass your details to third-party providers (such as mortgage brokers, lenders, and financial advisers) so they can present you with relevant offers
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations

4. How We Share Your Information

When you submit your details, you consent to beunbound passing those details on to one or more third-party providers so they can prepare and present offers relevant to your enquiry. Those providers may contact you directly about their products and services.

Referral fees: if you engage one of those providers, beunbound may receive a referral fee or commission from them. The fee is paid by the provider, not by you. Our service isn't conditional on you engaging any particular provider, and we encourage you to compare your options.

Categories of recipients:

• Mortgage brokers and lenders
• Financial advisers
• Solicitors, accountants, and other professionals
• Technology and marketing service providers acting on our behalf

We don't sell your details to list brokers, advertisers, or anyone who would use them for marketing unrelated to your enquiry. You can withdraw consent at any time by contacting us (see Section 8) — withdrawal stops future sharing but doesn't unwind details already passed on.

5. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your experience, understand website usage, and deliver targeted advertising. You can control cookies through your browser settings.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. However, no method of transmission over the internet is completely secure.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Opt-out: Opt-out of receiving marketing communications at any time
• Complaint: Make a complaint about our handling of your personal information

8. Complaints

If you have a complaint about our handling of your personal information, please contact us. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on our website with a new "Last updated" date. Your continued use of our website and services after any changes indicates your acceptance of the updated policy.